Refund policy
RETURN & EXCHANGE POLICY
Our Commitment We want you to love your jewelry. If you're not completely satisfied, we're here to help.
Custom & Personalized Pieces Due to their personalized nature, custom and made-to-order pieces are final sale and cannot be returned or exchanged unless there is a defect or error on our part.
Ready-to-Ship Pieces
- Returns accepted within 30 days of delivery
- Items must be unworn, undamaged, and in original packaging
- Original tags and any protective coverings must be intact
- Proof of purchase required
How to Initiate a Return
- Contact us at contact@foormstudio.com within 30 days of receiving your order
- Include your order number and reason for return
- We will provide return instructions and address
- Ship the item back using a trackable method (customer is responsible for return shipping costs)
Refunds
- Refunds are processed within 5-10 business days of receiving the returned item
- Original shipping costs are non-refundable
- Refunds are issued to the original payment method
Exchanges We're happy to exchange items for a different size or style, subject to availability. Contact us to arrange an exchange.
Damaged or Defective Items If you receive a damaged or defective item:
- Contact us immediately with photos of the damage
- We will arrange a replacement or full refund at no cost to you
- Return shipping will be covered by us
Care-Related Damage We are not responsible for damage resulting from improper care, wear, or storage. Each piece comes with care instructions - please follow them to maintain your jewelry's beauty.
Non-Returnable Items
- Custom or personalized pieces
- Items marked as final sale
- Gift cards
Questions? If you have any questions about returns or exchanges, please reach out to us at contact@foormstudio.com. We're here to help make things right.